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FAQS

*The product images shown are for illustration purposes only and may not be an exact representation of the product. Please read the product description for item details*

Need to make a change to your order? 

Please let us know ASAP if you need to make a change to your order. Cancellations may not be accepted after an order is placed. 

Shipping & Delivery Information

All Kamo Skinz orders are shipped via USPS. Once your order ships, you'll receive a confirmation email with tracking information. Tracking updates may take up to 72 hours after USPS scans your package. Delivery times may vary due to carrier delays, weather, holidays, or other circumstances outside our control.

Order Processing Times

Tough Cases and MagSafe Tough Cases require 7–10 business days for processing, as they are printed to order. Processing times may increase during holidays or periods of high order volume.

Business days are Monday–Friday, excluding federal holidays. The day your order is placed is not included in processing time.

Please note:

  • All delivery dates are estimates and are not guaranteed.

  • Expedited, 2-day, and next-day shipping are not available.

  • Orders containing multiple items may ship separately.

  • Tracking information may not update immediately after shipment.

For order updates, please check your tracking information or contact us at info@kamoskinz.com. Our team will gladly assist, although we typically have access to the same tracking details provided by USPS.

Please check your spam or junk folder for shipping confirmation emails.

 

Frequently Asked Questions

I didn’t receive a confirmation email; how do I know you received my order?

  • First, check your junk or spam folder! Sometimes our emails get flagged and end up in your junk or spam folder. Also, if you used a work email, there is a chance that your workplace will block any emails from us. If this is the case, please reach out to us with a different email address and we will update the email address on your order. If your order was placed on Facebook/Instagram, you will not receive an order confirmation from us. It will come directly from facebook/instagram. If you still don’t see your confirmation email, you can email us at info@kamoskinz.com with the below information and we will confirm that your order was received: 

    • First and Last Name

    • Full Address (House #, Street, Town, State, Zip Code.

Why do I have multiple charges on my account from when I placed my order?

  • When you place an order on our website, we must contact your credit card's bank to ensure that your credit card has a valid number. This is done via a full authorization for the amount of the purchase and is merely a security measure we use to protect your financial information. While it may seem as though you have multiple charges on your credit card, these are not charges. They are authorizations that will drop off of your statement typically within 2 – 3 business days. We only charge the card once. If these authorizations are causing problems, you can simply call your bank to get them removed. If you experience further problems, please contact our customer service team and we would be happy to help in any way possible.

I never received the items I ordered, what do I do?

  • We want to make sure our customers are happy! If you never received your items, please email info@kamoskinz.com with your name and order number so we can assist you further. Also, please reach out to your local post office and check with neighbors to see if the package was delivered to the wrong address by mistake. All packages are shipped insured. If a package is lost/damaged, we will file an insurance claim for the package and a refund or replacement will be sent once the claim has been processed. 

My order is being shipped back to Kamo Skinz, what happened?

  • Sometimes deliveries are returned or delayed because the shipper received the wrong information when you placed your order. Please email us at info@kamoskinz.com and we will figure everything out for you.

My order is being sent to the wrong address, is there anything I can do to fix this?

  • Please double check the shipping address on your order. We are not responsible for an order being sent to the wrong address as we use the information provided on the order. If the order has already been shipped, please reach out to USPS to see if they can help you reroute the package as we are not able to make any changes to the shipping address once the package has left our facility. If the package is returned to us by USPS, we can send it back out, but the customer is responsible for paying the shipping costs. 

Why can't you tell me where my USPS package is?

  • Like any other business, we have no control over a package once we hand it over to the carrier. It sounds silly to say that, but we all know that's how it works! Trust that we're just as disappointed about a delay as you are.

  • Unfortunately, we don't have any way to make the postal service move faster, and there's not a secret phone number we can call to find out information that's not on the tracking page. (Believe us, we've tried just about everything!)

I messaged you on social media about an order but haven’t heard back. What happened?

  • Due to extremely high traffic on Facebook and Instagram, we are unable to manage all of our customer’s questions in an orderly fashion, so we do not answer order-specific questions via social media. If you have any order-specific questions, please email info@kamoskinz.com and we will be happy to assist you.

I emailed or sent multiple emails to customer service (info@kamoskinz.com) but never heard back. When will you email me?

  • At times we deal with large influxes of customer demand, and occasionally an email can slip through the cracks. Please do us a favor and re-send the email as we are passionate and dedicated to servicing your needs to our best ability!

My question isn't listed here?

  • If you have any other questions, please send us an email at info@kamoskinz.com and we will get back to you as soon as possible. 

Errors, Inaccuracies, and Omissions

Occasionally there may be information on this site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information, or cancel orders, if any information on the site is inaccurate at any time without prior notice (including after you have submitted your order).