Shipping Policy

Order Processing

Tough Cases and MagSafe Tough Cases are made to order and typically require 7–10 business days for processing before shipment. Business days are Monday–Friday, excluding holidays. The day your order is placed does not count as a processing day.

Processing times may increase during holidays, promotional events, or periods of high order volume.

Shipping & Tracking

All orders are shipped via USPS. We currently do not offer expedited, 2-day, or next-day shipping.

Once tracking information is assigned to your order, it means your order is being processed and prepared for shipment. Receiving a tracking number does not necessarily mean your package has shipped.

You will receive shipping updates by email. Please check your spam or junk folder if you haven't received them.

Tracking information may take up to 72 hours after USPS scans your package to update. Delivery times vary by location, and USPS delays may occur.

Incorrect Addresses & Returned Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

Kamo Skinz is not responsible for delivery issues resulting from incorrect or incomplete addresses provided by customers.

If a package is returned to us due to an incorrect or undeliverable address, we can reship it once received. Customers are responsible for additional shipping costs.

Shipping Delays

Once an order has been transferred to USPS, delivery times and tracking updates are outside our direct control.

USPS may experience delays due to weather, holidays, high shipping volumes, or other circumstances.

If your package appears delayed, please check your tracking information for the latest available updates.

Lost or Missing Packages

If your package is delayed, lost, or marked as delivered but cannot be located, please complete the following steps before contacting Kamo Skinz:

• Check with your local USPS Post Office to verify the delivery status and request assistance locating your package.

• Check with neighbors and household members who may have received the package by mistake.

• Check around your property, including porches, mailboxes, and other common delivery locations.

These steps must be completed before Kamo Skinz can proceed with reviewing a missing-package claim.

Lost-package claims may be submitted after 20 days from the shipment date. Claims are subject to review and verification of tracking and delivery information.

Once the required steps have been completed, please contact info@kamoskinz.com with your order number and any information provided by USPS.

Kamo Skinz will review the claim and determine the appropriate resolution, which may include a replacement or refund as applicable.

This policy does not limit any rights customers may have under applicable law.

Questions About Your Order?

For questions regarding your order or shipment, contact us at info@kamoskinz.com.

Our team will gladly review your order, although USPS tracking typically provides the same shipment information available to us.

Product images are for illustration purposes only. Actual colors and appearance may vary. Please refer to individual product descriptions for specific details.