Kamo Skinz Warranty Policy

We stand behind our products and want to make the warranty process as simple and straightforward as possible.

Manufacturing Defects

If your Kamo Skinz product has a confirmed manufacturing defect and is still within the applicable warranty period, we’ll work with you to make it right.

Approved manufacturing-defect claims may qualify for a replacement at no product cost. Applicable shipping and handling fees may apply.

Normal Wear & Tear

Products naturally wear over time with regular use. Normal wear and tear is not considered a manufacturing defect and does not qualify for a free replacement.

Examples of normal wear and tear may include fading, peeling, stretching, worn finishes, cosmetic scratches or scuffs, silicone deterioration, wear around watch-band connection points, weakened kickstands or magnetic rings, and other deterioration caused by regular use.

Eligible products may still qualify for a discounted replacement under our Wear & Tear Replacement Program.

Wear & Tear Replacement Program

Wallets, Apex, Rugged & RockArmor Cases

Eligible wear-and-tear replacements for the following products are available for 50% of the current retail price of the replacement item, plus the applicable shipping and handling fee:

• Wallets
• Apex Series Cases
• Rugged Series Cases
• RockArmor Cases

Watch Bands, Tough & MagSafe Tough Cases

Eligible wear-and-tear replacements for the following products are available for a $9.99 replacement fee, plus the applicable shipping and handling fee:

• Watch Bands
• Tough Cases
• MagSafe Tough Cases

All replacement requests are subject to review and approval. Kamo Skinz may request photos, video, order information, or other details necessary to evaluate the claim.

Replacement products are subject to availability. If the original product is no longer available, Kamo Skinz may offer a comparable replacement or store credit at its discretion.

Warranty Periods

Warranty coverage begins on the date your order is delivered.

• Apex Series Cases: 5-Year Limited Warranty
• Wallets: 3- Year Limited Warranty
• Rugged Series Cases: 3-Year Limited Warranty
• RockArmor Cases: 3-Year Limited Warranty
• Tough Cases: 1-Year Limited Warranty
• MagSafe Tough Cases: 1-Year Limited Warranty
• Watch Bands: 1-Year Limited Warranty

Additional product-specific warranty terms may apply.

Warranty Claims

To review a warranty claim, we may request your order information along with photos or video showing the issue.

Kamo Skinz will determine whether the issue is the result of a manufacturing defect, normal wear and tear, accidental damage, misuse, or another condition not covered by the warranty.

Shipping & Handling

Approved warranty and replacement claims are subject to an applicable shipping and handling fee.

Shipping and handling rates are subject to change and are not fixed as part of this warranty policy. The current shipping and handling charge will be provided at the time your replacement claim is approved.

Tracking information will be provided once the replacement order has shipped.

Replacement Availability

Whenever possible, your replacement will be the same product type and model originally purchased.

If the original product is out of stock, discontinued, or otherwise unavailable, Kamo Skinz may offer a comparable replacement or store credit at its discretion.

What This Limited Warranty Does Not Cover

The Kamo Skinz Limited Warranty does not cover:

• Normal wear and tear or deterioration that occurs through regular use and aging of the product
• Cosmetic damage, including scratches, scuffs, dents, fading, discoloration, worn finishes, or cracked decorative components, unless caused by a manufacturing defect
• Printed finishes, coatings, or surface treatments that naturally fade, wear, or diminish over time through normal use
• Accidental damage, including damage caused by drops, impacts, misuse, abuse, neglect, fire, water, excessive heat, or other outside causes
• Improper use or use of the product for a purpose other than what it was designed or intended for
• Unauthorized modifications, alterations, or repairs
• Damage caused by overloading, excessive force, or failure to follow product care or usage instructions
• Loss, theft, or misplacement of the product
• Products purchased from unauthorized sellers or resellers
• Damage to phones, watches, chargers, screens, back glass, accessories, or other property used in connection with a Kamo Skinz product

Phone & Device Damage

Our warranty applies only to Kamo Skinz products.

Phone cases are designed to provide additional protection during everyday use, but no phone case can guarantee that a device will be protected from all damage during a drop, impact, or accident.

Kamo Skinz is not responsible for damage to phones, screens, back glass, watches, chargers, MagSafe accessories, or any other device or property used in connection with our products.

MagSafe & Magnetic Accessories

MagSafe-compatible products are designed for use with magnetic charging and accessories, but we cannot guarantee compatibility or magnetic strength with every third-party charger, mount, stand, or accessory.

Unauthorized Modifications

Any unauthorized modification, alteration, repair, or aftermarket change to a Kamo Skinz product may void the warranty.

How to Submit a Warranty Claim

To submit a warranty claim, please email support@kamoskinz.com and include the following information:

• Order number
• Name
• Email address used for the order
• Current shipping address
• Clear photos of the item you are requesting to have replaced
• A brief description of the issue
• Any additional information, photos, or details that may be helpful in reviewing your claim

Providing complete information with your initial email will help us review your claim as quickly as possible.

Kamo Skinz may request additional photos, video, or other information if needed before making a final warranty determination.

Final Warranty Determination

All warranty claims are reviewed individually. Kamo Skinz reserves the right to determine whether a claim qualifies for a manufacturing-defect replacement, a wear-and-tear replacement, or is excluded from coverage due to accidental damage, misuse, abuse, modification, or another non-covered condition.

Current retail pricing, replacement fees, and shipping and handling charges in effect at the time the claim is submitted will apply.