FAQS

FAQS

*The product images shown are for illustration purposes only and may not be an exact representation of the product. Please read the product description for item details*

Need to make a change to your order? 

Please let us know ASAP if you need to make a change to your order. Cancellations may not be accepted after an order is placed. 

Shipping Information

We use USPS to ship out our items. Once your order has been shipped, you will receive an email with the tracking information.  Tracking information can take up to 72 hours to update once the package has been scanned by USPS. The USPS is experiencing extended delays almost everywhere right now. Our shipping methods haven’t changed and we still have the same amount of staff working to get your packages out ASAP. Some packages are taking a lot longer than the standard 3 to 5 days.  While the package has left our facility, scans are not immediately made and they seem to be sitting at USPS facilities longer, sometimes remaining "in transit" between facilities for a longer period of time than usual. If you have any questions regarding the status of your order, please reach out to us at info@kamoskinz.com and we will look into your order for you. Unfortunately, the only information we have on the location or delivery date for a specific package is the same tracking information that you're seeing. 

Order Processing Time

Our current order processing times can be up to 7 business days to get items printed and shipped out. Any delivery dates shown on emails are estimated. WE CAN'T GUARANTEE THAT AN ITEM WILL ARRIVE BY A CERTAIN DATE. We use several fulfillment centers for our products so delivery times will vary. Usually, most orders arrive within 7-10 business days. Business days are defined as Monday - Friday, excluding federal holidays within the United States. We currently do not offer 2-Day or Next Day shipping options. If ordering more than one item, they may arrive in separate shipments. Once the order has been shipped, tracking information will be sent to the email we have on file. Tracking information can take up to 72 hours to update once the item has been shipped.  Items are shipped with USPS. Delivery times will also vary depending on the day and time that your order is placed, and the amount of processing time needed to fulfill and ship your order. You may receive multiple shipment confirmation e-mails if items are shipped separately. The arrival time of your items depends on the shipping method and your shipping location. 

Please check your spam folder for emails. If you have any questions about the current status of your order, please contact us at info@kamoskinz.com.

 *WE CANNOT GUARANTEE THAT OUR PHONE CASES OR WATCH BANDS WILL PREVENT ANY DAMAGE FROM HAPPENING TO YOUR PHONE OR WATCH. WE ARE NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR PHONE OR WATCH(DROPPING PHONE FROM ANY HEIGHT).

RETURNSa

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Returns received after 30 days of receiving a return shipping label will not be processed. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@kamoskinz.com.

Please note that all returns will need to be sent to the following address using the provided return shipping label. 
PO Box 549, Haskell, OK, 74436, United States

Shipping costs from the original order are non refundable. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not the United States, shipping your goods may take longer than expected.

Additional return shipping costs are non-refundable. A return is only authorized using a Kamo Skinz pre-paid return label. Any outside return labels purchased are non-refundable by Kamo Skinz. 

Please send items back within 30 days of receiving the return label. Return shipping labels are only good for 30 days after being made. Returns will not be processed if received after 30 days of the return shipping label being sent. 

You can always contact us for any return questions at info@kamoskinz.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@kamoskinz.com.

Frequently Asked Questions

I didn’t receive a confirmation email; how do I know you received my order?

  • First, check your junk or spam folder! Sometimes our emails get flagged and end up in your junk or spam folder. If you still don’t see your confirmation email, you can email us at info@kamoskinz.com with the below information and we will confirm that your order was received: 

    • First and Last Name

    • Full Address (House #, Street, Town, State, Zip Code.

I never received the items I ordered, what do I do?

  • We want to make sure our customers are happy! If you never received your items, please email info@kamoskinz.com with your name and order number so we can assist you further.

My order is being shipped back to Kamo Skinz, what happened?

  • Sometimes deliveries are returned or delayed because the shipper received the wrong information when you placed your order. Please email us at info@kamoskinz.com and we will figure everything out for you.

My order is being sent to the wrong address, is there anything I can do to fix this?

  • Please double check the shipping address on your order. We are not responsible for an order being sent to the wrong address as we use the information provided on the order. If the order has already been shipped, please reach out to USPS to see if they can help you reroute the package as we are not able to make any changes to the shipping address once the package has left our facility. 

Why can't you tell me where my USPS package is?

  • Like any other business, we have no control over a package once we hand it over to the carrier. It sounds silly to say that, but we all know that's how it works! Trust that we're just as disappointed about a delay as you are.

  • Unfortunately, we don't have any way to make the postal service move faster, and there's not a secret phone number we can call to find out information that's not on the tracking page. (Believe us, we've tried just about everything!)

I messaged you on social media about an order but haven’t heard back. What happened?

  • Due to extremely high traffic on Facebook and Instagram, we are unable to manage all of our customer’s questions in an orderly fashion, so we do not answer order-specific questions via social media. If you have any order-specific questions, please email info@kamoskinz.com and we will be happy to assist you.

I emailed or sent multiple emails to customer service (info@kamoskinz.com) but never heard back. When will you email me?

  • At times we deal with large influxes of customer demand, and occasionally an email can slip through the cracks. Please do us a favor and re-send the email as we are passionate and dedicated to servicing your needs to our best ability!

My question isn't listed here?

  • If you have any other questions, please send us an email at info@kamoskinz.com and we will get back to you as soon as possible. 

Errors, Inaccuracies, and Omissions

Occasionally there may be information on this site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information, or cancel orders, if any information on the site is inaccurate at any time without prior notice (including after you have submitted your order).

 

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